FAQ

  • FusionPro 11 will be a 64-bit app on Mac. It will support the current Mojave OS and will be ready to support Catalina. On Windows, FusionPro 11 will support Acrobat DC up to 2019 and Acrobat Pro 11, InDesign CS6, 2015, 2017, and 2019. On Mac, FusionPro 11 will support Acrobat DC up to 2019 and InDesign CS6, 2015, 2017, and 2019. Please note Adobe Acrobat Pro 11 is supported on Windows only.

  • FusionPro 11 fully supports the newer Mac 64-bit OS.

    We recognized that font loading is a major pain point with our tool. To improve the productivity and efficiency for our customers, we overhauled the old font load system in FusionPro. With FusionPro 11, you will no longer need to take the time to load all the fonts together before you can start using the product. FusionPro can now load fonts on demand. When you add a new font in the system, and subsequently use this new font in a template, FusionPro will automatically load the font when it detects that the font has not been loaded. No need to reload all the fonts to pick up the new font.

    Please note that users can load all the fonts together under the FusionPro menu options. For server installation, we recommend loading the fonts together.

    Other new features in FusionPro 11:

    • Capability to optimize PDF output for a smaller and cleaner output PDF file
    • Capability to change the color of a vector art in a PDF file
    • Refreshed the UI for FP Imposer tool
    • Support for alternate number styles in fonts such as tabular lining or oldstyle numbers
    • Updated tutorial sample files

    To find out more about any of these new features, please contact FusionProSupport@PTI.com.

  • Starting August 26th, FusionPro Creator Version 11 will only be offered as part of our new subscription program, with an annual fee of $1500. All customers who wish to upgrade to Version 11 will now pay for FusionPro on an annual basis through a subscription license. To purchase or upgrade, please go to our FusionPro Store on August 26th.

    To help our customers transition into the new pricing model, we offer the existing FusionPro version 10 customers an upgrade discount. License fee for the first year is $500. To get the discount, apply your current FusionPro VDP Creator 10 serial number as a discount code during the purchase process. The old serial number should start with “FP10”. After the upgrade, the old serial number will no longer work.

    This pricing model change applies to FusionPro Creator only. If you are a FusionPro Producer or Server customer or have any questions about how your contract may be affected by the subscription program, please contact your support team for more information.

    Contact sales if you are interested in FusionPro Producer and FusionPro Server pricing.

  • FusionPro VDP Creator and FusionPro Expression Creator are both included in the new subscription model.

    FusionPro Expression Creator allows you to combine graphic text, imagery, and data to produce dynamic personalized images. Adding those images to your FusionPro VDP jobs can add a new design dimension to your results.

  • For customers who purchased FusionPro version 10 from our online store in the past, the cost to upgrade from FusionPro 10 to 11 has an initial cost of $500 for the first year. After the first year, the renewal will be at the full price.

    To get the discount, apply the current FusionPro VDP Creator 10 serial number as the coupon code when prompted at the beginning of the FusionPro 11 purchase process. The serial number should start with “FP10”.

    After the upgrade, the old FP10 serial number will no longer work.

  • You can purchase FusionPro 11 from our online store.  A credit card is needed in order to purchase the software.  At least one credit card is needed as the primary card for the automatic renewal at the end of the first year.

    After the purchase, you will receive an email with the new FusionPro 11 serial number that can be used to register both FusionPro VDP Creator and FusionPro Expression on the same computer.  You can download both FusionPro and FusionPro Expression from our website.

  • You will receive a purchase confirmation and receipt for the purchase via email. Your purchase confirmation email should include a FusionPro 11 serial number that looks like FP11-xxxx-xxxx-xxxx-xx.

    Use the same serial number to install both FusionPro Creator 11 and FusionPro Expression on the same computer.

    The registrations are maintained separately for each product on your machine so you can install and uninstall them independently. After you install FusionPro Expression, you can compose FusionPro Expression images in FusionPro Creator without seeing watermarks in the images.

  • At this time, there are no changes to the current licensing and maintenance agreements for FusionPro Producer and FusionPro Server customers. If your maintenance is up to date, you can download and update to FusionPro 11 with no additional cost.

    Contact support for update information at FusionProSupport@PTI.com.

  • If you purchase a FusionPro 11 subscription, whether from a new purchase, or an upgrade from FusionPro version 10, at the end of the first year, the store will automatically renew your license by charging the full price to the credit card on file.

  • You may cancel FusionPro renewals before the next billing cycle. Contact FusionProSupport@PTI.com to cancel the next renewal. You can continue to use FusionPro VDP Creator until the end of the current annual billing cycle.

  • FusionPro Expression comes with complimentary templates and additional templates for purchase. Go to the template store at shop.pti.com to download your complimentary templates or to purchase other templates.


Disclaimer

While we make every effort to provide you the most accurate, up-to-date information, occasionally, product pricing and information may be incorrectly listed. Where such information is incorrectly listed due to typographical, photographic, or technical errors,  MarcomCentral shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to change our product’s prices at any time without further notice.

Adobe, Acrobat and InDesign are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.